Policies and Procedures: Life Change and Brief Business Coaching

There are a few guidelines that I expect my clients to maintain in order for our relationship to work well and efficiently. If you have any questions about these guidelines please ask for clarification before committing to life coaching or during your consultancy.

Life Change Coaching

My fees are $245.00 AUD per hour (Plus GST for Australian residents). You are required to sign the Contract for Life Change Coaching. Payment is required in advance by credit card.

If you need to change or cancel your coaching appointment you will need to make those alterations at least 48 BUSINESS hours in advance (Mon-Fri 9am-5.00pm Sydney, Australia time). So if your appointment is on a Monday, you will need to cancel it on the Thursday before during business hours. If it is on a Tuesday, you will need to cancel the Friday before during business hours and so on.

Changes or cancellations made less than 48 business hours in advance will incur the charge of the full rate for that session. This also applies to missed appointments.

Clients pay for the telephone or Skype call at the prearranged time.

Please note that life change coaching is an ongoing process. Expect to have at least 6 sessions and in some cases, more.

Brief Business Coaching

The fee for Brief Business Coaching is $500.00 AUD per hour (Plus GST for Australian residents). You are required to sign the Contract for Brief Business Coaching. Payment is required in advance by credit card.

If you need to change or cancel your coaching appointment you will need to make those alterations at least 48 BUSINESS hours in advance (Mon-Fri 9am-5.00pm Sydney, Australia time). So if your appointment is on a Monday, you will need to cancel it on the Thursday before during business hours. If it is on a Tuesday, you will need to cancel the Friday before during business hours and so on.

Changes or cancellations made less than 48 business hours in advance will incur the charge of the full rate for that session. This also applies to missed appointments.

Clients pay for the telephone or Skype call at the prearranged time.

Ask your accountant whether fees for coaching can be tax deductible.

Procedure

My clients are expected to call or arrive in person on time. Please come to the call with updates and copies of progress reports and current challenges. Let me know if you are keen to work on any particular areas during that particular call.
If you call late, you are still charged for the time you have missed.

Preparation

Before each session, please spend time to contemplate what you would like to cover in the upcoming session. Email this to me at info [at] tracieokeefe [dotcom] at least 24 hour before each call. Remember that the coaching is to help you address many life issues or specific issues, all of which can be better considered if we are both prepared for the session.

Calls

Our agreement involves a set number of calls. If you or I have any vacations, then those calls will need to be made up both before and/or after the vacation to keep your development on time.

Appointment Changes

As noted above, you can cancel or change your appointment up to 48 business hours in advance. Changes made after that time will incur the FULL fee. It is advisable to only cancel or change your appointment for emergency situations only. Your commitment and punctuality in making the coaching work is vital to your success. I will say that commitment is one of the key facts to help you generate change.

Time Keeping

The coaching takes place during the call or session and I will not be available outside those times. The kind of work we will be doing is big picture work and I believe that you are capable of running your everyday life.

Problems

I want you to be satisfied with the coaching and our relationship. If I ever say anything that upsets you or you do not feel right, please bring it to my attention during the session. I will, however, often say things that will make you feel uncomfortable because we are drawing your attention to the things in your life that are not working for you. When a person begins to realise their strategies are not working, they naturally get an uncomfortable feeling that is an indicator that they need to change.

Championing

One of the aims of coaching is to help you reinvent many or parts of your life, actions and strategies that have become redundant. This is something I have done many times in my life very successfully. It is also something that I have been doing for so many years with other people as a recognised health professional. In running my own companies and businesses it is also something I am continually doing as an entrepreneur. So I believe that this is possible in all areas of a person’s life.

I promise to champion you and your changes without judgement and with optimism and support. Take your life in your hands now as you set out to mould and shape it in a way to fulfil your needs and dreams.

Confidentiality

Clients are guaranteed absolute confidentiality and all my paper records are destroyed three years after the termination of the coaching. Our computers are also closely monitored and clients’ files are regularly destroyed and deleted to preserve the client’s right to privacy.